About Us
Sapphire Coast Medical Practice is a traditional Family Medical Practice with a varied demographic of all ages, socioeconomic status and cultures.
We aim to provide complete family health care in a friendly, efficient, professional and confidential environment. All Medical, Nursing and Reception Staff and trainees strive to maintain this through their work at all times.
This Practice does not discriminate against or disadvantage patients in any aspect of access, examination or treatment. All staff provide all health care in a non-judgmental way.
All Doctors in our Practice strive to help our patients manage their own health problems with prevention, education, general advice and specific clinical care. We respect confidentiality at all times and understand our patient's rights to accept our advice and treatment, or not act on this advice.
Our Practice has been fully accredited by Australian General Practice Accreditation Limited (AGPAL).
Sapphire Coast Medical Practice adheres to the National Privacy Principles and a copy of our Privacy Policy Information is available at Reception. It is also available for download here.
Please see our Practice Information Brochure for more details.
Phone line closures over lunch
Every day from 12 noon to 1:00pm, the phone lines at both our Bega and Tathra Surgeries will be closed to allow our staff to complete necessary administration tasks. If you have an emergency during these times, please ring triple zero. Otherwise, please ring the surgeries back after 1:00pm. We appreciate your understanding while we implement these changes!
We hope to provide you the best possible medical service. Our Doctors are Vocationally Registered with the Royal Australian College of General Practitioners (RACGP) and the Australian College of Rural and Remote Medicine (ACRRM), and are all committed to ongoing medical self-education and the highest standards of medical care and confidentiality. From time to time we invite feedback via a patient questionnaire to review the services we provide.
If you are concerned regarding any care you receive, you may contact the NSW Health Complaints Commission (address available on request). Nevertheless, we are keen to hear of any problems or complaints you may have, so we can try and resolve these within the Practice.
Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of Staff. Our Staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Please see our Practice Privacy Brochure for more information. A copy of this Brochure and information regarding access to your medical record is available from Reception.
We are not accepting of any verbal abuse of our Staff while they are doing their job in often very difficult circumstances.
